Enjoy nature in a healthier way
Sustainable skincare in biodegradable packaging
Consumer Terms & Conditions
CONSUMER TERMS AND CONDITIONS
Note: If you are pregnant, nursing or intent to use Dr. Fedorenko True Organic Products on a child under 3 years of age please consult your physician / pediatrician or other healthcare professional before using.
The Following describes the terms on which Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) offers you access to our website. If you do not agree to be bound by the terms and conditions of this user agreement, do not use or access our website, goods and/or services. You must read, agree with and accept all of the terms and conditions contained in this user agreement (“Agreement”), which include those terms and conditions expressly set out below and those incorporated by reference, before you may purchase through or use Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc.) website.
This Agreement constitutes the entire agreement of the parties. This agreement is entered into by the customer (hereinafter “Customer” or “You”) and Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc), a New York Corporation (hereinafter referred to as ” Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc),” “We,” or “Us”). We may amend this Agreement at any time, without prior notice, by posting the amended terms on our site. It is your responsibility to review these terms for any changes. This Agreement may not be otherwise amended except in writing signed by you and Dr.Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc). This Agreement is effective as of November 7, 2013.
Our goods and/or services are available only to individuals who can form legally binding contracts under applicable law. Without limiting the foregoing, our goods and/or services are not available to minors. If you are a minor, you may use this website only in conjunction with your parents or guardians. If you do not qualify, please do not use our website, goods or services. If you are registering as a business entity, you represent that you have the authority to bind the entity to this Agreement.
Customer agrees to compensate Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) for any goods or services ordered through this website at the original purchase price. Ex. promotions, distributors, etc. Returned checks are subject to a $25.00 charge.
In no event shall we, our subsidiaries, employees, contractors, suppliers, or manufacturers be liable for lost profits or any special, incidental, consequential or multiplied damages arising out of or in connection with our site, our products or services, or this agreement (HOWEVER ARISING, INCLUDING NEGLIGENCE), including, but not limited to, loss of profits, loss of use or other economic damages, even if advised of the possibility of such damages, or any failure to realize any specific benefit or health-related outcome. This limitation of Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) liability will apply regardless of the form of action, whether in contract, tort or by statute. Our liability, and the liability of our subsidiaries, employees, contractors, suppliers, and manufacturers, to you or any third parties, in any circumstance, is limited to the greater of (a) the amount of the purchase or (b) one hundred ($100) dollars.
Customer acknowledges that this limitation of liability is part of the consideration of this agreement, and was specifically included by Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) in the calculation and establishment of the prices paid by customers, which, but for this limitation, would have been much higher. No action, regardless of form, arising out of your use of this website, any information contained therein, and/or any Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) products may be brought by you or Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) more than one (1) year following the event which gave rise to the cause of action.
It is your right to educate yourself in health and medical knowledge, to seek helpful information and make use of it for your own benefit, and for that of your family. You are the one responsible for your health. In order to make decisions in all health matters, you must educate yourself. The views and preventative advice expressed by Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) are not intended to be a substitute for conventional medical service. If you have or suspect that you have a medical problem, promptly contact your health care provider. We do not claim to “cure” disease, but simply help you to prevent it. No material or product on this website is intended to suggest that you should not seek professional medical care, or that you should disregard professional medical advice. Always work with qualified medical professionals, even as you educate yourself in the field of prevention, wellness and alternative medicine. No information offered here, or product sold on this website, should be interpreted as a diagnosis of any disease, nor an attempt to treat or prevent any disease or condition.
For any products and/or services purchased from Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc), you should carefully read all product packaging and instructions. Information and statements regarding products and/or services made available by Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) have not been evaluated by the Food and Drug Administration. Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) products and services are not intended to diagnose, treat, or cure any disease.
You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, due to or arising out of your breach of this Agreement or the documents it incorporates by reference, or your violation of any law or the rights of a third party. CUSTOMER SHALL ALSO INDEMNIFY AND PAY TO THE Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc), AS WELL AS HOLD THE Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, LLC) HARMLESS AGAINST ANY AND ALL LOSSES, CLAIMS, DEMANDS, LIABILITIES, ATTORNEYS’ FEES, OR ANY OTHER EXPENSES WHATSOEVER WHICH THE Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) MAY AT ANY TIME SUSTAIN, INCUR, OR BE PUT TO BY REASON OF, OR IN CONNECTION WITH, ITS PERFORMANCE UNDER THIS AGREEMENT, OR YOUR USE OF THE APPLICABLE WEBSITES, INCLUDING, BUT NOT LIMITED TO, THOSE ARISING FROM THE Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) SOLE OR COMPARATIVE NEGLIGENCE.
You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of our website, goods and/or services.
Except as explicitly stated otherwise, any notices shall be given by certified postal mail, return receipt requested, to The Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) c/o Julia Bitton 338 Main st, Sag Harbor, NY 11963, (in the case of The Dr.Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) or to the address you provide to The Dr.Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) during the purchase process (in your case). Notice shall be deemed given three (3) days after the date of mailing.
Any legal controversy or legal claim arising out of or relating to this Agreement or our goods and/or services, excluding legal action taken by The Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) to collect our fees and/or recover damages for, or to obtain an injunction relating to, The Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) website operations and intellectual property, shall be settled by binding single-arbitrator arbitration in accordance with the Commercial Arbitration rules of the American Arbitration Association. Any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration shall be conducted in New York City, New York, and judgment on the arbitration award may be entered into any court having jurisdiction thereof. The Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) may seek any interim or preliminary relief from a court of competent jurisdiction in New York City, New York necessary to protect the rights or property of The Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) pending the completion of arbitration. Should either party file an action contrary to this provision, the other party may recover attorney’s fees and costs up to one thousand ($1000.00) dollars. Parties agree that the Federal Arbitration Act, the United Nations Convention for the Enforcement of Commercial Arbitration Awards, and all other applicable laws and conventions apply to this agreement.
This Agreement contains the entire agreement of the parties. This written agreement supersedes any and all oral negotiations and/or representations of the parties hereto made in relation to this transaction. This agreement neither confers nor creates any rights or responsibilities not specifically enumerated herein.
This Agreement shall be subject to and governed by the laws of the State of New York, with the exception of its conflict of laws provisions.
Any waiver or forbearance by The Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) of any breach (by Customer) of any provision of this Agreement shall not be construed as a waiver of any subsequent breach by Customer.
This Agreement shall be binding upon the parties and their executors, administrators, successors, and assigns.
If any provision of this Agreement is held illegal, invalid or unenforceable, such illegality, invalidity, or unenforceability will not affect any other provision hereof. Such provision and the remainder of this Agreement shall, in such circumstances, be deemed modified to the extent necessary to render the remaining provisions enforceable.
Support is available Monday to Friday: 9am to 5pm Eastern Standard Time.
Email: – Telephone: 1-800 851 9745
We endeavor to ship all orders within 24 hours of receipt. If any items are on back order, they shall be shipped upon restocking. Orders placed Friday afternoon through Sunday will be shipped the following Monday. Shipping charges are calculated based on the speed of the shipping option you chose, plus the weight of the items. To reflect the policies of the shipping companies we use, all weights are rounded up to the next full pound. On rare occasions, the actual shipping and handling charge may differ slightly from the quoted charge.
The Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. Our Web sites are designed with numerous precautions to protect users’ information. Customer information is appropriately protected in-house as well as online. Sensitive information (such as a credit card account number) is protected by Secure Socket Layer encryption. While on a secure page, such as an order form, the lock icon at the bottom of a webpage becomes locked, rather than open (or unlocked) as when the user is simply “surfing” the Web. In addition, access to users’ information is restricted within our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
Return & Refund Policy (updated December 28, 2014). Any unopened item may be returned for any reason within 14 days of the arrival of your product. There is a 10% handling and restocking fee on all UNOPENED products. Any sales tax paid will be refunded in full for your unopened products. Refunds will be issued once the returned product has been received and processed at our shipping facility. Refunds are generally processed on Thursdays. Unfortunately there is no refund for original shipping costs and you will be responsible for the return shipping expenses. If the product(s) you purchased had shipping included, we will need to deduct $10 from your total refund to cover our original cost to ship you the product(s). If you refuse a package that had shipping included, we will need to deduct $10 from your total refund for our original shipping cost, as well as $10 to cover the cost associated with returning the package to our shipping facility. If you refuse a package that had shipping cost, we will need to deduct $10 from your total refund to cover the cost associated with returning the package to our shipping facility, and we will not be able to refund the original shipping cost. Currently we are not able to process international returns. You’ll be refunded for only the items that are sent back. Dr. Fedorenko True Organic (Fedorenko Holistic Skin Care, Inc) does not issue refunds of any kind for purchases made through retail stores, practitioners, or third party websites. If you purchase any product from a retail store, practitioner, or third party website, the refund policy of that retail store, practitioner, or website shall apply.
How to Request a Refund
The first step of the refund process is obtaining a refund authorization number (RA#).
Please email us at with your request for a return:
a) Your order number
b) The items you plan on returning
c) A small note about why you are returning your products (we really do care and would love to hear your feedback)
Once our team reviews your note you will be sent an RA# and a shipping address where you can send your return.
Support is available Monday to Friday: 9am to 5pm Eastern Time.
Telephone: 800 851 9745
Dr. Fedorenko True Organic
c/o Julia Bitton
PO Box 2420
Sag Harbor, NY 11963
Terms and Conditions are subject to change at any time, without notice, and at the sole discretion of Dr.Fedorenko True Organic.
PRIVACY & SAFETY
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at:
Dr.Fedorenko True Organic Market
PO Box 2420 Sag Harbor New York US 11963
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at
Dr.Fedorenko True Organic Market
[Re: Privacy Compliance Officer]
PO Box 2420 Sag Harbor New York US 11963