Shipping & Returns
Sustainable skincare in biodegradable packaging
ORDERS & RETURNS
Please note all offers and promotions do NOT apply to sale section or gift cards. Discount codes cannot be combined with any other promotions and are subject to change without notice. All sale items are final sale.
We accept returns and exchanges within 30 days from the shipping date. Used or opened items can be returned for a store credit in the full amount paid for the item - including taxes. Unused and unopened items can be returned for a full refund - including taxes.
Dr Fedorenko True Organic ONLY pay for a return's shipping costs if a product arrived damaged or if we sent you the wrong product. Otherwise, the customer is responsible for the shipping costs. We recommend getting a tracking code for your return so you can follow its arrival back to us.
Once a return is submitted, our team will update its status for each different stage. Please refer to Consumer Terms and Conditions for an easy return claim.